Terms and Conditions

Age policy
Children under the age of 18 years are not allowed to stay in the hostel. No refunds will be given to guests who are refused access due to booking a bed or a room for a minor.

Cancellation policy
The cancellation policy of your reservation depends on the chosen rate, channel, and booking date. Please refer to your booking confirmation email for the cancellation policy that applies to your reservation.

Can’t find the information you are searching for? Sent an email to [email protected] alongside your booking confirmation code in which you request us to share the cancellation policy of your booking with you.

Can’t find the booking confirmation number? We might be able to find you in the system! Please send an email to [email protected] with your arrival date, departure date, booking channel, and room type.

Cancellation requests
Please note that the property only accepts cancellation requests sent to [email protected] or if the cancellation was made in the booking channel. Write clearly in the email that you wish to cancel the reservation and make sure to include the booking confirmation code. The time at which the cancellation request email was received by the property will count as the official time of cancellation. Cancellation requests sent via telephone, whatsapp or social media are by no means accepted.

Information inquired about the cancellation or modification conditions of your reservation is only given by our staff members in writing.

Changes to your reservation

Changes to flexible bookings are free of charge up to 48 hours before the arrival date. Rate changes are possible within 72 hours after making a reservation.
Changes on a non-refundable rate are possible within the first hour after making a reservation.

Group reservations
Different terms and conditions apply to reservations for more than 10 guests. Please contact [email protected] to inquire about bookings and/or to request modification or cancellation of existing group reservations. Balmers Hostel holds the right to refuse bachelor/bachelorette groups and may decide to charge a damage deposit to any group of more than 10 people.

Tourism tax
All reservations are subject to 2.85 CHF tourism tax per person per night. The tourism tax consists out of two components; 1.80 CHF city tax and 1.05 CHF accommodation tax.

Breakfast
Balmers does no longer offer any sort of arranged breakfast. However, we do provide guests with the possibility to make their own breakfast in the guest kitchen. There is a supermarket and a bakery on less than 5 minutes walk of the hostel.

Bed linen
All reservation includes free use of bed linen. All beds are prepared with clean bed linen prior to receiving access to the room. Reservations do not include change of fresh bed linen unless specifically requested by the guest at reception (additional fee may apply).

Towels
All our Twin Rooms, Double Rooms and Single rooms come with free use of towels. Please note that towels will not be changed during the duration of your stay unless specifically requested by the guest at reception (an additional fee may apply).

Guests who are staying in a dormitory room can rent a towel at reception for 3.5 CHF. Please note that towel rental does not include daily towel change unless specifically requested by the guest at reception (additional fee may apply).

Promotional offers
Promotional offers cannot be combined with any other ongoing offer/promotion/discount.

Property
We reserve the right to ban people from the Balmers property when conducting inappropriate behavior, alcohol, verbal abuse, physical abuse and/or damage.

Smoking
Smoking inside the Balmers property is strictly prohibited with the exception of the designated smoking room. The no-smoking policy is strictly reinforced due to the historic nature of our buildings and offenders are therefore penalized with a 200 CHF smoking fine.